❓ Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free samples are available with freight collect or prepaid. We encourage testing our quality before placing bulk orders.
What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales team will sort out the reasons and ensure you are properly compensated for any damage occurring during transit.
What is the benefit for long-term importers or distributors?
Regular customers receive incredible discounts, free shipping for samples, free samples for custom designs, and customized packaging and QC per specific requirements.
Can you make products from our designs?
Yes, we provide professional OEM, ODM, and OBM services to meet your specific design needs.
What is your typical delivery lead time?
Generally, it takes about two weeks to process and ship your order after receiving the initial 30% advance payment.
What are your standard payment terms for new orders?
We typically accept T/T (30% advance payment and 70% against B/L copy) or an irrevocable L/C at sight.