Frequently Asked Questions
Q1. Can I get a sample first? And how does it charge?
Yes, free samples are available with freight collect or prepaid.
Q2. What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales team will sort out the reasons and ensure you are properly compensated.
Q3. What's the benefit for long-term importers or distributors?
For regular customers, we offer incredible discounts, free sample shipping, free samples for custom designs, and customized packaging and QC per requirements.
Q4. Can you make products from our designs?
Yes, we provide OEM, ODM, and OBM services to meet your specific design needs.
Q5. What are your standard payment terms?
We typically accept T/T (30% advance payment, 70% balance against B/L copy) or irrevocable L/C at sight.
Q6. What is the estimated delivery time for an order?
Delivery usually takes about two weeks after receiving the 30% advance payment.
Jieda Stone
