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Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free samples are available with freight collect or prepaid.
What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales team will sort out the reasons and ensure you are properly compensated.
What's the benefit for long-term importers or distributors?
For regular customers, we offer incredible discounts, free shipping for samples, free samples for custom designs, and customized packaging/QC requirements.
Can you make products from our designs?
Yes, we provide professional OEM, ODM, and OBM services to meet your specific design needs.
What are your standard payment terms?
We generally accept T/T (30% advance payment, 70% balance against B/L copy) or irrevocable L/C at sight.
What is the typical delivery lead time?
The delivery time is usually about two weeks after receiving the 30% advance payment for standard orders.