Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free samples are available with freight collect or prepaid. We encourage checking quality before bulk orders.
What if the products are broken during transition?
All our products are insured. Our after-sales team will investigate the cause and ensure you are properly compensated.
What is the benefit for long-term importers or distributors?
Regular customers receive incredible discounts, free sample shipping, and customized packaging or QC based on specific requirements.
Can you make products from our custom designs?
Yes, we provide professional OEM, ODM, and OBM services to meet your unique architectural and design needs.
What is the standard delivery time for a bulk order?
Generally, it takes about two weeks after the receipt of the 30% advance payment, depending on the current production schedule and quantity.
Are these pebbles suitable for high-traffic outdoor paving?
Absolutely. Our natural machine pebbles are highly durable, weather-resistant, and ideal for garden paths, driveways, and commercial landscaping.