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Frequently Asked Questions
Can I request a sample before placing a bulk order?
Yes, free samples are available. Shipping can be arranged via freight collect or prepaid.
What is the policy for products damaged during transit?
All products are insured. Our after-sales team will investigate the cause and ensure you are properly compensated for any broken tiles or slabs.
What benefits are provided for long-term distributors?
Regular customers receive exclusive discounts, free shipping for samples, custom design options, specialized packaging, and tailored QC inspections.
Do you support custom designs and OEM manufacturing?
Yes, we provide comprehensive OEM, ODM, and OBM services to manufacture products based on your specific designs.
What are the available sizes for these grey pebble fragments?
We offer a wide range of sizes including 6-3mm, 10-20mm, 20-40mm, and up to 30-50mm to suit various landscaping needs.
What is the typical lead time for delivery?
Orders are typically processed and shipped within approximately two weeks after the receipt of the initial 30% advance payment.